For this outstanding and reliable support, I don't mind paying a little extra. They will not let you hanging, until you tell them to close the case. Prompt replies, and persistent communications asking whether things have worked out. I will also mention, that when I had initial difficulties with Acronis, the customer support was unparalleled. Now that Apple is no longer producing the 'Time Capsule,' I wonder whether they will have any interest in further developing and supporting 'Time Machine.' Time Machine was specifically written to support their product. Another issue to consider is that Apple no longer sells the 'Time Capsule,' they left the NAS market. I don't know how often Time Machine found my backups "corrupted," and had to start all over again. Before any of you think of going to Time Machine, check out the forums, and the legions of people who have had difficulties with this app. The reason I switched to Acronis was that Time Machine was so unreliable. I have updated to Acronis True Image 2021, I am running macOS 11, and Acronis is running well. Daily I check whether an update is available. I have been sitting here for a month without being able to backup. Somehow they seem to think that mac is only an 'after thought,' and they get around to it when they feel like it, yet they charge the same price as Windows users. This is not the first time I have had trouble with companies that started out in the Windows market. I am afraid that they will lose customers, if they are either incapable or unwilling to keep their software updated. It's only last year, I believe, that they entered the mac market. – Acronis started out and made its excellent reputation in the Windows market. Indeed, when you check around about some other backup apps, they are already macOS 11 compatible. This is even more surprising since Apple releases seed copies to developers to get their software updated in a timely fashion. I had a lengthy correspondence with Technical Support, and the impression I got was that Acronis appeared to be blind sided by the new release coming up. About a month ago I discovered that Acronis True Image 2020 is not compatible with macOS 11 (Big Sur).
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